Should you build an in-house fleet, personally deliver, or outsource a courier service provider?
This is a question that businesses of all sizes have to think about. Future expansion plans, delivery volumes, personalization, delivery times, and steady access to capital and labour. These are all factors that play a role in your final decision to use a courier service provider or not.
Let’s go over some pros and cons of outsourcing your deliveries.
There’s a customer service gap that isn’t fully guaranteed when using a delivery service. We’re all familiar with getting an ETA for your package and then receiving the “We Missed You” notice. Informing you to go to your nearest post office two days later to pick up your much-anticipated package. This can be frustrating since you paid a shipping fee for it. Needless to say, top-notch customer experience through a third-party service provider isn’t always guaranteed and is one of the reasons companies bring delivery in-house.
Why Use a Courier Service
Despite all of this, outsourcing your deliveries is still a good option and makes the most sense for many companies. With the rise of eCommerce, improvements in the quality of courier delivery have also increased.
Firstly, cost savings; a courier service is able to deliver your goods for cheaper and at lower volumes because you’re sharing the cost with their other clients. This allows your business to scale as you grow without facing huge capital commitments upfront for setting up in-house delivery.
Another aspect that makes courier services a good idea is being able to leave the logistic nightmare to the experts. Giving you back time to focus on other parts of your business.
In the end, the decision to outsource or manage deliveries in-house will depend on the vision of your company and whether you can find a courier service that shares your company values and goals.
Why Choose Select Delivery
If you do choose to go with a private courier service, get in touch with Select Delivery Systems today! They are dedicated in providing excellent customer service by delivering your goods on-time and in a safe manner.
We specialize in same-day delivery service within Calgary and the surrounding areas, as well as out-of-town delivery throughout Alberta.
Our same-day delivery time frames in Calgary are: 4 hrs, 2 hrs, 1 hr, and door to door. From parcel delivery to pallets, construction material, industrial piping, or large printing supplies and signs. Our wide range of fleet vehicles can handle it. We have minivans for small parcels and large 3-ton, 5-ton enclosed trucks, and a flat deck for larger sized goods.